Data Portfolio

This is where keep some of my projects to show what i have have done over the years for my largest clients and employers.
Each Project focuses on a different set of skills and type of work with data.

Account to Interaction Matching Model

The creation of a model aimed at increasing our ability to identify the account of every customer on every interaction via phone or chat. It involved providing a best possible of an account number based on the account the conducted by the customer service representative during the call. This project allowed the business to understand better who was calling them in many ways; it’s became an engine that powered other projects

Statistical Project

Developed a comprehensive leaderboard dashboard for the Consumer Care department. The dashboard would provide a single location for leaders (supervisors and Managers) to see how they are performing on the main business KPIs and where they can access resources to help them impact their KPIs figures.

KPI Leaderboard for Consumer Data

KPI Dashboard

Quality Assurance Survey Evaluations

Streamlined the process of evaluating customer care representatives' performance by implementing a survey/questionnaire-based system. Additional to streamlining the process, it also aimed at being able to easily provide insight on opportunities for improvement.

Survey Data

Focused on integrating messaging data from a 3rd party vendor's chat platform into the company's data infrastructure. The project involved collaboration between the data team in consumer care operations, and the Big Data team.

Chat Data Pieline

ETL Project

Structuring of Business Data Architecture in the cloud, A Single Source of Truth for Consumer work orders

The creation of a model aimed at increasing our ability to identify the account of every customer on every interaction via phone or chat. It involved providing a best possible of an account number based on the account the conducted by the customer service representative during the call. This project allowed the business to understand better who was calling them in many ways; it’s became an engine that powered other projects

Data Architecture Project