Data Portfolio
This is where keep some of my projects to show what i have have done over the years for my largest clients and employers.
Each Project focuses on a different set of skills and type of work with data.
Account to Interaction Matching Model
The creation of a model aimed at increasing our ability to identify the account of every customer on every interaction via phone or chat. It involved providing a best possible of an account number based on the account the conducted by the customer service representative during the call. This project allowed the business to understand better who was calling them in many ways; it’s became an engine that powered other projects
Developed a comprehensive leaderboard dashboard for the Consumer Care department. The dashboard would provide a single location for leaders (supervisors and Managers) to see how they are performing on the main business KPIs and where they can access resources to help them impact their KPIs figures.
